Welcome to Alka Farm Support! We are here to ensure you have a seamless experience with your alkaline water machine. Whether you need help with a product, have a question about your order, or need technical assistance, our support team is ready to assist.

Contact Us

Our support team is available to answer any questions and provide guidance. Here’s how you can reach us:

• Email: support@alkafarm.com

• Phone: 1-866-367-1715

Our customer support hours are:

• Monday – Friday: 9:00 AM – 6:00 PM (EST)
• Saturday: 10:00 AM – 4:00 PM (EST)
• Sunday: Closed

FAQs

For quick answers, visit our FAQ page where we cover common questions about installation, maintenance, troubleshooting, and product usage.

Order Tracking

Once your order has been placed, you’ll receive a confirmation email with tracking details. To track your order at any time, visit our Order Tracking page and enter your order number and email address.

If you haven’t received your tracking information, please reach out to us via email or phone.

Product Installation and Manuals

We make it easy to set up your Alka Farm machine with comprehensive installation guides and product manuals. Download the manual for your specific model on our Product Manuals page.

If you need installation assistance, please contact us, and a support specialist will be happy to walk you through the process.

Troubleshooting & Technical Support

Having trouble with your machine? Our technical support team can help diagnose and resolve issues to get your machine working perfectly. Common issues and solutions are available on our Troubleshooting page.

For personalized help, contact us via phone or email with your machine’s model number and a brief description of the issue.

Returns & Warranty Information

At Alka Farm, we’re committed to customer satisfaction. If you’re not completely happy with your purchase, please review our Return Policy for information on returns and exchanges.

Our products come with a limited warranty. For details on what’s covered, visit our Warranty Information page or contact our support team.

Maintenance & Replacement Filters

Regular maintenance is essential for ensuring optimal performance from your Alka Farm machine. Replacement filters and other parts can be purchased on our Products page.

For advice on how often to replace your filters or to order replacement parts, contact our support team.

Feedback

We’d love to hear from you! Share your experience with Alka Farm products and let us know how we can improve. Submit feedback through our Contact Us form or email us at support@alkafarm.com.

Our support team is dedicated to making sure you enjoy the benefits of clean, alkaline water. Reach out anytime, and we’ll be happy to help!